FAQS

PRODUCTS

Cystus Nature is divided into three groups: Cystus, Hispanos, and Handmade Products.

Cystus and Hispanos are rolling tobacco products that NO CONTAIN TOBACCO OR NICOTINE and can help you quit smoking.

Among the Handmade Products, we have lamps handcrafted from grapevines. These are unique, artisanal products, and no two are alike.

ACCOUNT AND PERSONAL DATA

When you create an account in our online store, your data is protected under the current Data Protection Act.

You can unsubscribe at any time; if you need help, we'll do it for you.

ORDERS AND PURCHASES

You can do your orders in our online store www.cystusnature.com 24 hours a day, 365 days a year.

If you have any questions or problems, we'll be happy to help if you contact us by phone or WhatsApp at +34613281867 during store hours.

We ship orders within 24 hours, except on weekends, when the orders are shipped the next business day.

SHIPPING AND DELIVERY

We ship your order national and international by GLS and Correos (Spanish Postal Service).

You can select your preferred carrier when placing your order. Delivery time for national shipments with GLS is 48 business hours and with Correos is 72 business hours, depending on your location zone.

Delivery time for international shipments with GLS is 5 business days and with Correos is 7 business days.

You can track your shipment using the tracking number provided when your order is dispatched. Orders to the Balearic Islands are shipped exclusively by Correos.

PAYMENTS AND SECURITY

You can pay by credit or debit card, Bizum, bank transfer, and PayPal.

Paying on our website is safe because we use SSL encryption and secure bank payment gateways.

RETURNS AND EXCHANGES

Returns are not accepted on Cystus and Hispanos herbal rolling mixed because they are personal use products.

Returns are accepted on handmade products within 48 hours of receipt, provided the product is in perfect condition to be eligible for a return or exchange.

If you wish to make a change to your order after placing it and before it has been shipped, please contact us as soon as possible by WhatsApp or email: info@cystusnature.com or contacto@cystusnature.com

GUARANTEES

Our products have a guarantee, if any of our products arrive broken or damaged, we will replace it with an identical one or other with similar characteristics.