1. GENERAL INFORMATION
The ownership of this website https://cystusnature.com/, (hereinafter Website) is held by: Mónica Lucía Del Alcázar Chávez, and whose contact information is:
Address: Calle Piedras 7, 13750 Castellar de Santiago (Ciudad Real)
Contact telephone: +34 613281867
Contact email: info@cystusnature.com
This document (as well as other documents mentioned here) regulates the conditions governing the use of this Website (https://cystusnature.com/) and the purchase or acquisition of products and/or services on it. (hereinafter, Conditions).
For the purposes of these Conditions, it is understood that the activity that CYSTUS NATURE carries out through the Website includes:
Online sale of herbal products.
In addition to reading these Conditions, before accessing, browsing and/or using this website, the User must have read the Legal Notice and the General Conditions of Use, including the cookies policy, and the privacy and privacy policy. CYSTUS NATURE data protection. By using this Website or by making and/or requesting the acquisition of a product and/or service through it, the User agrees to be bound by these Conditions and by everything mentioned above, so if you do not agree with everything Therefore, you should not use this Website.
Likewise, you are informed that these Conditions could be modified. The User is responsible for consulting them every time they access, browse and/or use the Website since those that are in force at the time the purchase of products and/or services are requested will be applicable.
For all questions that the User may have in relation to the Conditions, they can contact the owner using the contact information provided above or, where appropriate, using the contact form.
2. THE USER
Access, navigation and use of the Website confers the status of user (hereinafter referred to, indistinctly, individually as User or jointly as Users), therefore, from the moment navigation through the Website begins, all the Conditions established here, as well as their subsequent modifications, without prejudice to the application of the corresponding mandatory legal regulations as the case may be.
The User assumes responsibility for correct use of the Website. This responsibility will extend to:
- Use this Website only to make inquiries and legally valid purchases or acquisitions.
- Do not make any false or fraudulent purchases. If such a purchase could reasonably be considered to have been made, it could be canceled and the relevant authorities reported.
- Provide truthful and lawful contact information, for example, email address, postal address and/or other data (see Legal Notice and General Conditions of Use).
The User declares to be over 18 years of age and to have the legal capacity to enter into contracts through this Website.
The User may formalize, at his option, with CYSTUS NATURE the purchase and sale contract of the desired products and/or services in any of the languages in which these Conditions are available on this Website.
3. PURCHASE OR ACQUISITION PROCESS
Duly registered Users can purchase on the Website by the established means and forms. They must follow the online purchase and/or acquisition procedure of https://cystusnature.com/, during which several products and/or services can be selected and added to the cart, basket or final purchase space and, finally, click in: "Place order"
Likewise, the User must fill out and/or verify the information requested at each step, although, during the purchase process, before making the payment, the purchase data can be modified.
Next, the User will receive an email confirming that CYSTUS NATURE has received their order or purchase request and/or provision of the service, that is, the order confirmation. And, where appropriate, you will also be informed by email when your purchase is being shipped. Where applicable, this information could also be made available to the User through their personal space connecting to the Website.
Once the purchase procedure has been completed, the User consents to the Website generating an electronic invoice that will be sent to the User via email and, where appropriate, through their personal space connecting to the Website. Likewise, the User can, if they wish, obtain a copy of their paper invoice, requesting it from CYSTUS NATURE using the contact spaces on the Website or through the contact information provided above.
The User acknowledges being aware, at the time of purchase, of certain particular conditions of sale that concern the product and/or service in question and that are shown together with the presentation or, where appropriate, image of it on their page. of the Website, indicating, by way of example, but not exhaustive, and taking into account each case: name, price, components, weight, quantity, color, details of the products, or characteristics, how they will be carried out and/ o cost of services; and acknowledges that placing the purchase or acquisition order materializes full and complete acceptance of the particular conditions of sale applicable to each case.
The communications, purchase orders and payments that intervene during the transactions carried out on the Website could be archived and preserved in the computerized records of CYSTUS NATURE in order to constitute a means of proof of the transactions, in any case, respecting the conditions reasonable security measures and the current laws and regulations that are applicable in this regard, and particularly taking into account Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016, relating to the protection of natural persons regarding the processing of personal data and the free circulation of these data (RGPD) and Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights, and the rights that assist Users in accordance with the privacy policy of this Website.
4. AVAILABILITY
All purchase orders received by CYSTUS NATURE through the Website are subject to the availability of the products and/or that no circumstance or cause of force majeure (clause nine of these Conditions) affects the supply of the same and/or the Provision of services. If difficulties arise regarding the supply of products or there are no products left in stock, CYSTUS NATURE undertakes to contact the User and refund any amount that may have been paid as payment. This will also be applicable in cases in which the provision of a service becomes unfeasible.
5. PRICES AND PAYMENT
The prices displayed on the Website are the final ones, in Euros (€) and include taxes, unless due to legal requirements, especially with regard to VAT, a different issue is indicated and applied.
However, and unless otherwise specifically indicated, the prices of the items offered exclude shipping costs, which may be incurred, which will be added to the total amount due at the time of managing the shipping procedure by the User, and where he will consult the available shipping methods and costs and freely choose the one that best suits him.
In no case will the Website add additional costs to the price of a product or service automatically, but only those that the User has voluntarily and freely selected and chosen.
Prices may change at any time, but possible changes will not affect orders or purchases for which the User has already received an order confirmation.
The accepted payment methods will be: Credit or debit card, PayPal, and Bank transfer
Likewise, the User may pay all or part of the purchase price with a gift card and/or a credit card issued by CYSTUS NATURE and/or Mónica Lucía Del Alcázar Chávez.
CYSTUS NATURE uses all means to guarantee the confidentiality and security of payment data transmitted by the User during transactions through the Website. As such, the Website uses an SSL (Secure Socket Layer) secure payment system.
Credit cards will be subject to verification and authorization by the issuing bank. If said entity does not authorize payment, CYSTUS NATURE will not be responsible for any delay or lack of delivery and will not be able to formalize any contract with the User. .
Once CYSTUS NATURE receives the purchase order from the User through the Website, a pre-authorization will be made on the corresponding card to ensure that there are sufficient funds to complete the transaction. The card will be charged at the time the shipping confirmation and/or confirmation of the service provided is sent to the User in the established manner and, where applicable, place.
If the payment method is PayPal, gift card or credit card, the charge will be made at the time that CYSTUS NATURE sends a confirmation of the purchase order or acquisition of products and/or services to the User.
In any case, by clicking on "Place order" the User confirms that the payment method used is theirs, or that, where applicable, they are the legitimate holder of the gift card or credit card.
Purchase or acquisition orders in which the User selects bank transfer as a means of payment will be reserved for 5 calendar days from the confirmation of the order to allow sufficient time for the bank transfer to be taken into account by the system. payment system used by CYSTUS NATURE for the Website. When the system receives the transfer, the order will be prepared and managed for shipping.
Using this payment method, the User must ensure that they correctly enter the exact amount of the purchase order, as well as the account number and transfer reference. In case of error, CYSTUS NATURE will not be able to validate the order, which will be cancelled.